Quality of Healthcare Services at the Emergency Room in Sulu Sanitarium and General Hospital: Basis for Management Improvement

Rhajib Asadil; Frissida Daud

doi:10.62596/9q1s4014

Authors

Rhajib S. Asadil Graduate Studies, Sulu State College, Jolo, Sulu Author
Frissida A. Daud Graduate Studies, Sulu State College, Jolo, Sulu Author

DOI:

https://doi.org/10.62596/9q1s4014

Keywords:

Emergency Room, Healthcare Quality, Responsiveness of Services, Healthcare Providers, Facilities and Equipment, Emergency Healthcare, Management Improvement, Sulu Sanitarium and General Hospital

Abstract

This study assessed the quality of healthcare services at the Emergency Room of Sulu Sanitarium and General Hospital as a basis for management improvement. Specifically, the study evaluated the extent of healthcare quality in terms of responsiveness of services, reliability and competence of healthcare providers, and availability of facilities, equipment, and supplies. A descriptive-correlational research design was employed, and data were gathered through a structured questionnaire administered to healthcare personnel assigned in the emergency room. Statistical tools such as frequency and percentage distribution, mean, standard deviation, and Pearson Product-Moment Correlation Coefficient were utilized in analyzing the data. The findings revealed that the respondents generally assessed the quality of emergency healthcare services as satisfactory across all identified dimensions. In terms of responsiveness of services, healthcare providers were perceived to respond promptly to emergency situations, implement efficient triage procedures, and appropriately prioritize urgent cases. Regarding reliability and competence, healthcare personnel demonstrated professionalism, adherence to institutional procedures, and effective performance in delivering emergency healthcare services. Meanwhile, the availability of facilities, equipment, and supplies was also rated satisfactory, although limitations in medical resources and supply accessibility were still observed. Furthermore, the findings showed significant positive relationships among responsiveness of services, reliability and competence of healthcare providers, and availability of facilities, equipment, and supplies. The strongest correlation was identified between responsiveness of services and reliability and competence of healthcare providers, indicating that prompt emergency healthcare delivery is closely associated with the competence and professionalism of healthcare personnel. Based on the findings, the study concluded that Sulu Sanitarium and General Hospital generally maintains satisfactory emergency healthcare services. However, continuous improvements in staffing, healthcare infrastructure, operational efficiency, and resource management remain necessary to further enhance healthcare quality, patient satisfaction, and emergency healthcare outcomes.

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